Our work

Over the years, our experience has been utilised by clients across public and private sectors to deliver results for FTSE Top 50 organisations, 'Superbrands' of the construction sector, the Ministry of Defence as well as the 'Third sector'.


We focus on four service areas to bring performance improvement. To be effective, each needs to be developed and aligned.


Identity and change

By working closely with our clients, we co-develop vision and strategy by building strong identity and purpose. We help to bring this to life in all the ways the organisation expresses itself.


Work winning and bid support

Having a strong brand proposition creates greater opportunities in winning work. We help clients develop and communicate their offer more effectively.

Ideas Facility New Web model-01.png

Brand communications and engagement

Purpose translates into culture. We build brand engagement across all channels of internal and external communications.


Customer experience

We work with client teams, to help them develop more innovative ways to deliver positive customer experience, by building creativity across people, processes, touch points and brand engagement.



No change project is ever the same. We have worked through different phases of the change process, helping clients 'mobilise' their projects and teams and taking them through 'transition' to ultimately, transformation. We connect internal and external stakeholder communications and engagement to ensure project delivery.


We have worked with numerous organisations across a variety of sectors helping them to develop their corporate or brand identities. Our focus is to help our clients be successful and our signature approach is both commercial yet creative, moving from concept, to production, to implementation. 


Successful bidding is dependant on creating incisive communication that fits the client (and reader) perspective. We help organisations to understand the client, customer and end-user points of view that truly connect. We also remember compliance, so our blend of pragmatism and creativity creates winning results.


We help organisations across the whole CX process - from Touchpoints (brand communications strategy and implementation), to Interactions (internal culture and behaviour to create meaning) to Engagement (ensuring all aspects of user experience are optimised.)